customer service specialist – italian speaker
Job Title: Customer Service Representative (Italian Speaker)
Location: Portugal (Remote – Work From Home)
Are you an Italian maestro ready to make waves in the world of customer service? We’re on the lookout for enthusiastic individuals to join a top-tier company.
Key Responsibilities:
* Proficient in providing support to users across diverse channels including phone, email, chat, and social media for Pre-Sales, General Inquiries, and technical issues as assigned.
* Skilled at tailoring the brand’s voice and tone to suit both private communication channels (phone, email, chat, messaging) and public platforms (social media, forums, e-commerce reviews).
* Demonstrated ability to manage customer escalations effectively by responding appropriately and escalating issues and customers to higher tiers of support as per established guidelines. Additionally, proficient in documenting relevant case information and handling inbound customer requests with accuracy.
Qualifications and Requirements:
* Native Italian with excellent English communication skills.
* Previous customer service experience is a plus.
What We Offer:
* Competitive salary and benefits package.
* Stay energized with meal vouchers, savouring the culinary delights of Portugal.
* Ongoing training is provided to ensure you’re always at the top of your game.
How to Apply:
If you’re passionate about customer service and ready to take your career to the next level, we’d love to hear from you! Take the first step by Send your CV.
Empresa: Cross Border Talent
Local: Portugal (Work from home)
Tipo: Full-time;
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