customer support – italian/ english speakers

Experience in technical Troubleshooting (preferable)

Take incoming user requests (via telephone, email, chat …), log call details into case management systems and provide response and resolution within SLA to customers
• Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
• Delivery of high caliber Customer Service on post sales requests (delivery, warranties, refunds
• Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction
• Achieve sales goals set up on a quarterly basis while providing an excellent customer experience
• Logging and following up on orders or requests.
• Capturing all required data elements in CRM as required by clients, policies and products

Empresa: Anónimo
Local: Portugal – Work from home –
Tipo: Full-time;

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