Experience in technical Troubleshooting (preferable)
Take incoming user requests (via telephone, email, chat …), log call details into case management systems and provide response and resolution within SLA to customers
• Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
• Delivery of high caliber Customer Service on post sales requests (delivery, warranties, refunds
• Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction
• Achieve sales goals set up on a quarterly basis while providing an excellent customer experience
• Logging and following up on orders or requests.
• Capturing all required data elements in CRM as required by clients, policies and products
Empresa: Anónimo
Local: Portugal – Work from home –
Tipo: Full-time;
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