account manager
Our team works closely with the client and the project teams to best satisfy client needs and keep the project teams focused. They are the first line of customer contact and incident resolution.
WHAT YOU WILL DO:
Be the first contact for the customer
Act as a single point of contact and a filter for other levels (developers, product managers,…)
Able to identify risks and suggest appropriate mitigation
Identify and analyze occurrences for incident resolution
Follow-up and update customer status and information
Contribute to our amazing culture and team environment, sharing your passions and curiosities
WHAT WE EXPECT:
Degree in Computer Science, Engineering or similar
Experience with JIRA, Service Desk Management Tools
Strong analytical and interpersonal skills
Previous experience in Customer Service
Understand Business Priority
Negotiation Skills
WHAT WE VALUE:
Problem Management
Incident Management
Empathy – Emotional Intelligence
Effective Communication skills, preferably in Portuguese, English and Spanish
WHAT WE OFFER:
Health Insurance
Training: individual budget for training + training plan for department + knowledge sharing + TechTalks + Language lessons (English and Spanish
A challenging work (comes with free coffee & fruit)
Career Evolution (technical and leadership path)
Mentoring, Coaching and Talent Development Programs
Soccer, Padel and Volleyball Teams, Yoga and Chinese Boxing Class
Power-ups in Coverflex Card
Annual Nerf War
Proximity is one of our values – you will have several events like team buildings, christmas party, company birthday party and many more events. Basically we like to be together
Our culture and co-workers are the best thing about working at Fabamaq and we are proud of that
Empresa: Fabamaq
Local: Porto
Tipo: Full-time;
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