customer service agent

You want to be part of one of the companies considered as a Great Place to Work as well as be part of a highly professional customer-centric team? If you have an interest in customer communication management, you are a proactive person with a willingness to learn, you have experience in customer service or another relevant area and know-how in managing contacts, mainly, via email and chat, this is the challenge for you.

We are currently looking for a Customer Service Agent to work in a fast-moving iGaming environment, where the main goal is to provide a high-quality support to our customers and take measures to ensure their satisfaction.

Your Challenge:
– Acquire an excellent knowledge and understanding of the company’s products;
– Register, follow up and resolve the customer’ requests;
– Provide players with an immediate solution or response to ensure full satisfaction;
– Assist the Customer Service Manager and the Team Leader;
– Assist and interact with other departments whenever it is required;
– Ensure compliance with the laws that regulate the company’s activity;
– Develop or participate in individual and team projects that can leverage our brand;
– Be a team player in achieving the company ́s and the customer service key
performance indicators.

Your Requirements:
– Portuguese native speaker (required);
– High level of English, both written and orally speaking (required);
– Education: Completed high-school or Degree in a relevant area (required);
– Strong knowledge of MS Office tools and Internet;
– At least 1-year experience in a customer service environment (required);
– Previous experience in the online gaming industry (highly desirable);
– An understanding of betting and a passion for sport will be considered a plus;
– Stress-resistant and able to efficiently manage several tasks simultaneously;
– Proactive, solution-oriented with focus on detail;
– Be a team player but also able to work independently;
– Willing to work with flexible hours.

Our offer:
The opportunity to work in a young and dynamic company that continues to grow in its sector.
– Very attractive salary conditions;
– A full-time contract directly with our company;
– Health insurance;
– Meal allowance and other benefits.

Empresa: Estoril Sol Digital
Local: Oeiras, Lisboa
Tipo: Full-time;

Registo | Login:
Para responder a esta oferta terá primeiro de se registar ou fazer login.

Imprimir Imprimir Enviar por email Enviar por email 15 / Março / 2023  marketing