content creator and guest experience manager
The Position is for Hotel Londres in Estoril Cascais.
We are seeking a highly motivated and organized individual to join our team as a Content Creator and Guest Experience Manager. The successful candidate will be responsible for monitoring the daily operations of our hotel, with a focus on guest experience and service improvement.
A) Responsibilities:
– Monitor the daily operation of the hotel, with close attention to the guest experience;
– Welcome guests and identify opportunities for service improvement, with a focus on support at the door of the restaurant at breakfast and/or dinner;
– Promote and encourage guests to provide online reviews and experience reports;
– Operationalize marketing strategies to promote the hotel brand and increase guest revenue through upselling and cross-selling;
– Create and manage content for social media platforms (Facebook, Instagram, TikTok, and LinkedIn);
– Prepare marketing content for digital promotion, including written and interactive/audiovisual materials;
– Monitor and respond to comments and complaints on online platforms that impact the hotel’s online ranking, coordinating resolution with management and promoting continuous improvement;
– Support coordination of special events such as weddings, special meals/dinners, conferences, or other meetings.
B) The ideal candidate will have:
– Experience in customer service, marketing, and digital content creation;
– Strong communication and organizational skills are a must.
Empresa: Hotel Londres Estoril
Local: Estoril
Tipo: Full-time;
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