cloud support engineer

We are looking for a Cloud Support Engineer for our Customer Services department which provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.
Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, professional cloud services and transversal projects.
Within the Corporate Cloud Support team, you will accompany OVHcloud customers in order to provide them with answers to their questions and solutions to their real needs.
In this sense, you benefit from documentation bases on which you can rely on as well as continuous training throughout your career at OVHcloud.


• Reporting to the Corporate Cloud Support Manager, you will take on the following challenges
• Respond to customer requests by qualifying their needs
• Develop an initial technical diagnosis and provide solutions to incidents encountered by users
• Provide remote technical assistance by adapting to the level of knowledge of your interlocutors
• Guide the user to solve the problems encountered
• Ensure the follow-up of the customer communication until the final treatment of the request.

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

Empresa: OVHcloud
Local: Lisboa
Tipo: Full-time;

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