service designer




About Us:

Cocoon Experience is dedicated to transforming businesses through meaningful and sustainable experiences. We specialize in Experience Design and Facilitation Programs to create and deliver impactful customer interactions. Our services encompass business design, service design, product design, and UX/UI design. Our purpose is to address the natural fear of the unknown, stimulate creativity, and make transformation a systemic, meaningful, sustainable, and pleasurable process for all. By blending creativity with strategic thinking, we help clients innovate and optimize their customer experiences.

For more information, visit Cocoon Experience at www.cocoonexperience.com

Role:
Service Designer

Job Description:
We are seeking a talented and enthusiastic Service Designer with a minimum of three years of professional experience to join our dynamic team. As a Service Designer at Cocoon Experience, you will work collaboratively to design and optimize service experiences that meet both user needs and business objectives.

Key Responsibilities:
-Conduct user research and gather insights to inform service design strategies.
-Create journey maps, service blueprints, and prototypes to visualize and communicate design solutions.
-Collaborate with cross-functional teams, including UX/UI designers, developers, and stakeholders.
-Facilitate workshops and co-creation sessions to engage clients and users in the design process.
-Continuously iterate and refine service designs based on feedback and evolving project requirements.

Requirements and qualifications:
-Minimum of three years of experience in service design.
-A continuous will to learn and refresh knowledge.
-Experience creating journey maps, personas, service blueprints, and prototypes to visualize and communicate design solutions.
-Experience facilitating workshops and co-creation sessions to engage clients and users in the design process.
-Proficiency in design tools such as Slack, Figma, Miro, Affinity, or similar.
-Excellent verbal and written communication and presentation skills in Portuguese and English.
-Ability to work collaboratively in a hybrid work environment.

Why Join Cocoon Experience:
-Work on exciting projects with top-tier clients.
-Flexible hybrid work model with a supportive team culture.
-Opportunities for professional growth and development.
-Full-time fixed-term contract that renews to an open-ended contract.
-Company offers day off on your birthday.
-Competitive salary and benefits package.

Due to the expected high number of candidates, we will only respond to those selected, however we truly appreciate your interest and effort applying.

Join us at Cocoon Experience and help shape the future of service design.

Empresa: Cocoon Experience
Local: Hybrid (Remote and On-Site in Portugal)
Tipo: Full-time;


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