Do you enjoy helping people? Do you find yourself saying how great Porto is to other people? Do you want to work for a small, growing company with opportunities to grow and expand your responsibilities? Do you love sharing food and culture with others? Did you use to correct your high school English teacher? Do you want the freedom to work from home with a flexible schedule? Are you able to commit to a minimum of 35 hours per week? If you answered yes to all of the above, then you are a perfect candidate for Taste Porto’s Customer Service Chef!
Taste Porto’s Customer Service Chef will be responsible for:
1. Customer support via email and telephone, which includes:
– answering questions about Taste Porto’s products;
– helping guests with suggestions about Porto;
– arranging private tours;
– and, essentially, helping our guests fall in love with Porto in any way, shape or form!
2. Management of the booking system for the whole company;
3. Respond to customer reviews on TripAdvisor, Google, and Yelp;
4. Build sustainable relationships with travel agencies and other key players;
5. Being the first line of interaction with non-customer inquiries, which could include:
– Potential partnership requests;
– Bloggers;
– Media inquiries;
– And more!
6. And all sorts of random bits and bobs from identifying a printer for new brochures or booking restaurants for our guests to many more things.
Getting excited? Great! Here are the essentials:
– Excellent written and spoken English – the majority of our customers are native English speakers so this is an absolute necessity!
– Being fluent in Portuguese is a plus
– A love for Porto and its food – our team is made up of totally different backgrounds, but the common denominator is this love
– Must reside in Porto
– Experience in customer service situations, specifically written or telephone support is an advantage
– A willingness to go the extra mile, give more information, and ensure guest satisfaction at every turn – we are unwavering in our belief in exceptional customer service
About Taste Porto
First mentioned in passing over a holiday dinner among friends, Taste Porto partners two Porto natives, one American, and a business idea that combines their love of Porto with their second love, the cuisine of Porto. Avid travelers, taste testers, at-home chefs, and cultural explorers the team realized that what they valued most from their travels was the opportunity to meet locals and see the city through their eyes. And so it was unanimously decided that Taste Porto would do exactly that: allow people to taste the real Porto.
Taste Porto’s Customer Service Chef will have the chance to join a small company where new opportunities and challenges arise every day. A place where the focus is on the experience we give our customers. A company where most meetings end with “Where shall we eat?”.
Empresa: Taste Porto
Local: Porto
Tipo: Part-time; Freelancer;
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