customer service representative – dutch speakers
JOB DESCRIPTION:
Cluster is a young company with a big ambition. Why do we say that? We started with three
employees in 2020, and today we have more than 300 employees spread across our four offices in
Lisbon. We are now expanding our operations to Barcelona and building a team to support
European markets in different countries such as Italy, Denmark, Sweden, Germany, Spain, France,
We are headquartered in Belgium, Switzerland, the Netherlands, and Portugal.
More than a company, Cluster aims to grow with the primary objective of creating growth
opportunities for its team members. Without our team members, this would not be possible. Since
we started small and worked very closely with each other, we intend to maintain this mentality and
share it with our incoming team members.
At Cluster, you are not considered just one more, but an important team member who adds value
and contributes to the overall growth, including your own.
We are looking for dynamic and passionate individuals, fluent in different languages, to join our
team, provide an amazing experience for all our clients and ensure a positive workplace
environment. Do you feel ambitious and capable of growing with Cluster? We would be happy to
hear from you!
ABOUT YOUR ROLE:
Be a team player and contribute to a positive work environment!
Ensure an exceptional customer relationship and customer experience throughout the entire
customer journey.
You will be the point of contact for inquiries related to pre- or post-delivery of an order (payment
inquiries, delivery dates, returns, refunds, etc.) via email, phone calls and chats.
Build a sustainable and mutually beneficial relationship between customers and the brand you
represent.
WHAT WE EXPECT FROM YOU
Excellent communication skills and ability to work well in a team.
Positive attitude and willingness to perform additional tasks.
Customer satisfaction orientation and proactivity.
Ability to deliver results independently and in often ad hoc situations.
Ambitious to engage with other team members and share experiences.
Well organized, valuing excellent work ethic, and acting with integrity in every situation.
Demonstrate reliability and trustworthiness.
Reliable professional and progressive mindset.
Dutch C2 level or native speaker
Knowledge of English level C1 (to ensure you are up to date with training and communication
between departments and employees).
WHAT CAN YOU EXPECT FROM US?
Fully paid onboarding period (one month).
Professional career progression and support throughout your career development.
A multicultural and diverse environment with an excellent working environment.
Team building activities organized by Cluster and/or its team members.
Competitive salary package for entry-level (includes transportation allowance and work-from-home
allowance, if applicable).
All necessary equipment will be provided by the company.
Private medical insurance will be provided (after completion of the probationary period).
Job Type: Full Time
Salary: 1.600€-1.7000€ monthly gross (excluding performance bonus and/or other benefits) – paid in twelve months
Empresa: Cluster OSL
Local: Lisboa
Tipo: Full-time;
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