In Customer Service, you’ll be part of a creative family who are the voice of our brand. You won’t read from a script. We’ll trust you to deliver an impeccable service to our luxury brand customers in your own way. And have some fun in the process.
We are looking for a Customer Service Advisor that has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.
WHAT YOU’LL DO
-Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
-Provide information with regards to products/services and other related inquiries;
-Be the face of Farfetch to our customers and partners alike.
WHO YOU ARE
-Experienced in customer service (minimum of 1 year), preferably in a fashion environment;
-Fluent in English (mandatory);
-Proficient in the use of IT systems, both customer service specific and windows packages;
-Highly skilled in written and verbal communication;
-Skilled in listening;
-Able to work under pressure;
-Knowledgeable of fashion/fashion brands;
-Able to exceed customers’ expectations;
-Confident and articulate;
-Hardworking and passionate.
-Available to work the whole night
REWARDS & BENEFITS
-Health insurance for the whole family, flexible working environment and well-being support and tools
-Extra days off, sabbatical program and days for you to give back for the community
-Training opportunities and free access to Udemy
-Flexible benefits program
-FARFETCH Equity plan
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.