customer service | iefp internship



M+RC NOIR is a premium streetwear brand founded in 2014. The company grew up fast due to a strong lifestyle and celebrity endorsement. We are a dynamic and motivated team looking for someone for a CUSTOMER SERVICE to join us.

Main responsibilities:

– Provide information, solutions and counselling customer needs by email or on our online chat system. You need to understand the products to be able to boost the sales by communicating with online customer.
– Handle customers complaints, provide appropriate solutions and alternatives within time limits, follow up to ensure resolution.
– Keeps records of customer interactions, process customer accounts and file documents.
– Follow communications procedures, guidelines and policies.
– Identify and assess customer’s needs to achieve satisfaction.
– Follow fulfillment of the online orders and help with the delivery troubles.

Requirements:

– Eligible for IEFP internship
– Fluent in English
– Customer orientation and ability to adapt/respond to different types of characters
– Excellent communication and presentations skills
Ability to multi-task, prioritize and manage time effectively

Empresa: M+RC NOIR
Local: Porto
Tipo: Estágio – Profissional;


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