customer support with social media – english speakers

You will be responsible for the following tasks:

• Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels – chat, email and phone;

• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;

• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to improve clients’ experience;
• Identify trends and solve problems facing multiple SMB clients;
• Providing vital product insights and feedback from our customers to engineering.

Empresa: Cross Border Talents
Local: Lisboa
Tipo: Full-time;

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