customer success manager jr. | iefp internship (9 months)

CUSTOMER SUCCESS MANAGER Jr. | IEFP Internship (9 months)

About Us
CARMA is a global provider of media intelligence solutions. We deliver what matters with people on the ground in 43 countries over 5 continents. We provide media monitoring and analysis across all types of media including print, online, social and broadcast, allowing our clients to make well-informed business decisions.
Our customized solutions combine the latest, cutting-edge technology with unrivalled human insight from a global team of researchers and analysts who provide valuable, relevant and actionable insights.
Our clients include PR, communications, and marketing professionals in all industries in the private sector, governments and NGOs all over the world
We pride ourselves in creating an exceptional work experience for our employees and we are seeking out top talent due to an exciting phase of expansion.

Key responsibilities of the role include:

The Customer Success Manager Jr. will support the Head of Customer Success (Lisbon, Portugal) throughout the client journey, starting with client on-boarding to fully implement the client, client support and ending with the renewal of the subscription. The responsibilities include:
· Work with CARMA’s most valuable customers to understand their needs and help them succeed
· Assist in onboarding and ongoing support while nurturing long-term partnerships
· Establish productive, professional relationships with key personnel in the day to day management of client accounts
· Have a good understanding of internal procedures and product/service portfolios,
· Managing client accounts, contracts process, ensuring to adhere fully to company contracts
· Proactively assess, clarify, and validate customer needs and be able to identify growth opportunities
· Consult educate and support clients autonomously
· Managing the onboarding and activations for the clients
· Maintain high clients’ satisfaction ratings that meet company standards and ensure excellent client retention rates in cooperation with manager,
· Ensure that all clients derive maximum value from their investment and utilize all their products, through continuous client contact.
· Manage portal training & development for the clients
· Work and share knowledge with colleagues across the globe.
· Conduct regular briefings and updates on account status to manager on a regular basis.
· Upsell our services to the existing clients based on their requirements.
· Develop case studies outlining why customers use CARMA and how they can derive more value.
· Provide feedback to the product team concerning customers’ requests for product enhancements

Minimum Qualifications:
Bachelor’s Degree in Communications, Public Relations or Marketing. (Level 6 QNQ)

Minimum Experience:
1+ years of experience in Customer Success, Account Management, or similar role

Competencies (Knowledge, Skills & Abilities):
Excellent Presentation Skills
Excellent use of Portuguese and Business English (both written and spoken)
Good use of Spanish is a plus
Ability to manage multiple clients’ accounts at a time while paying strict attention to detail
Good listening, verbal and written communication skills
Fast learner with strong organizational and computer skills
Ability to handle work under pressure and as a part of a team.
Proven ability to understand progressive technology
A true consulting approach and ability to communicate to people of all backgrounds
Engaging personality, polished verbal and written communication skills and meticulous attention to detail
Exceptional ability to develop relationships
Highly organized self-starter who runs towards opportunities
Strong business acumen

Duração do contrato: 9 meses
Prazo de candidatura: 22/08/2021
Data de início prevista: 01/09/2021
Tipo de oferta: Full-time, Estágio

Empresa: CARMA
Local: Lisboa, Portugal
Tipo: Estágio – Profissional;

Registo | Login:
Para responder a esta oferta terá primeiro de se registar ou fazer login.