global operations performance manager



Conectys is fueled by people.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth.

We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy, or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

Description of the Role:

You will define WFM policies, processes, and procedures applicable in all Conectys Delivery Sites (methodologies, tools, and other procedural elements);
You will design frameworks and secures adequate business forecasts and operations reports to support effective business decision;
You will liaise with peers in support departments to align WFM and Operations Reporting infrastructure, policies, processes and strategic plans;
You will liaise with Regional Delivery Managers to facilitate bidirectional communication;
You will support regions’ capabilities for adequate implementation of WFM and Operations Reporting policies, processes, and action plans;
You will secure the competitive position of Conectys by scouting for and securing implementation of WFM and Operations Reporting solutions;
You will manage the Global Operations Support Center Performance Management Team and resources.

Requirements:

3 years in a similar position in BPO industry: Operations Manager, Workforce Manager, Performance Manager;
People management experience;
C1 level English;
PC skills: MSOffice;
Contact Center Business Acumen & Strategic Solutions;

Offer:

An attractive salary and performance bonuses;
Meal tickets, private medical insurance, Bookster, and other benefits;
Work from home possibility (during the covid-19 pandemic);
Easter & Christmas gifts;
A professional work environment in a fast-growing company;
International career opportunities.

Company
Conectys

Employment type
Full time

Empresa: Conectys
Local: Lisbon
Tipo: Full-time;


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