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associate customer success manager, portugal

Job Description
no-more is looking for talented professionals with a background in business/sales or communication for the role of AssociateCustomer Success Manager for our office in Setúbal, Portugal.

The Customer Success Manager will work to help onboard new customers, Book and run software demos, reduce churn, and increase presence volume within existing clients by implementing modern customer success principles. All efforts are done inbound (via the phone, emails or video conference) and not in the field.

What we offer

Play a key role in the growth of our business
Opportunity to rapidly grow to more senior roles within Customer Success
Be a part of an ambitious International company with headquarter in Copenhagen, Denmark and offices in Portugal and Mexico
Serve as the customer’s primary point of contact

The role

Reach out to existing customers by phone and email
Run software onboarding demos
Create general and custom videos to help clients become more successful
Gather feedback from potential clients and share with the product team
Educate existing customers on how to use the service better
Responsible for ensuring feedback from existing customers
Develop and oversee customer retention campaigns
Developing and implementing client communication efforts
Help guide the product management efforts via customer feedback

Qualifications
About you

Previous experience within sales, customer support, communication is an advantage but not a requirement
Be persistent, driven and take full accountability for your work
Be customer-oriented and strive to give each customer a good experience
Fluent in English (business)
Be proactive
Have a basic business understanding
Self-motivated and able to thrive in a results-driven environment

Requirements

Bachelor’s degree in business, sales or communication
Excellent verbal and written communication skills in English
Willing to work from our office in Setúbal at least once a week

Empresa: no-more
Local: Remote
Tipo: Full-time;


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