technical cCustomer advisor



Are you passionate about customer support and technologies?
The primary purpose of the position is to improve the client’s experience by resolving issues and improving client satisfaction when receiving contacts to request post-sales support, request customer service, and/or troubleshooting support.

Your Role as a Customer Support Agent:
* Answer to inbound calls and customer inquiries;
* Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
* To maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
* To troubleshoot through the use of open questions, support documents and system training.
* To be able to offer recommendations to common problems or frequently asked questions

Requirements
* Fluency in English (C2 Level or Native);
* Typing Speed: 20 words per minute.
* Availability to work in rotating shifts
* Good computer skills;
* Any kind of previous experience or contact with clients
* Excellent communication skills;
* Good listening and empathy skills;
* Good time management skills;
* Team spirit and flexibility.

Benefits
* Competitive salary;
* Meal vouchers;
* Fixed-term, renewable employment contract;
* Private health insurance after contract signature.

Empresa: CBT – Cross Border Talents
Local: Lisbon – Portugal
Tipo: Full-time;


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