service desk analyst



Tech Quality Assurance Department guarantees FMQ quality seal, unbeatable standards and prestigious certifications.

Our team is responsible not only for testing all the products before they leave our headquarters and assure their promptly certification but also to be the first line of assistance, efficiently supporting our dear customers

Responsibilities:
– Validation and classification of customer requests
– Able to identify risks and suggest appropriate mitigation
– Follow-up and update customer status and information
– Serve as a bridge between the inside of the company and customers/partners
– Requirements analysis
– Exploratory Testing & Risk Based Testing
– Contribute to our amazing culture and team environment, sharing your passions and curiosities

Expected:
– Degree in Computer Science, Engineering or similar
– Knowledge on testing techniques, processes and methodologies
– Experience with JIRA, Service Desk Management Tools
– Functional Testing and Non Functional Testing
– Strong analytical and interpersonal skills
– Previous experience in Customer Service
– 1+ years of experience working as a Software Tester

Valued:
– ISTQB CTFL Certification
– Problem Management
– Incident Management
– Empathy
– Emotional Intelligence
– Effective Communication skills, preferably in Portuguese, English and Spanish
– Understand Business Priority

We have:
– Health Insurance
– Training
– Work (comes with free coffee, fruit, and snacks!)
– Career Evolution
– Mentoring and Talent Development programs
– Soccer and Volleyball
– Power-ups

Empresa: Fabamaq
Local: Porto
Tipo: Full-time;


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