customer experience & digital marketing trainee (paid position)



Position: Customer Experience & Digital Marketing Trainee (paid position)

Help us nurture our customer relations and expand into the European market

About Secret City Trails

Secret City Trails creates meaningful moments of urban discovery. We do this through Gamified City Discovery Walks; off-the-beaten path routes during which you follow a trail of mysterious directions from one hidden spot to the next, serendipitously discover new places, notice little details in your surroundings – and learn about the city. Our playful discovery walks are made by a community of local creators and available in 51 European cities.

Our location-independent experiences, Wonder Walks, can be enjoyed in any urban environment, all around the globe! On these walks you enjoy exercises and challenges to help you notice the beauty in your surroundings and tune into the present moment.

We exist to awaken your curiosity – and as the poet W.B. Yeats beautifully put it, “the world is full of magic things, patiently waiting for our senses to grow sharper.”

About the team

We are a small dynamic team based in Lisbon, but working remotely and making the most of the flexibility it offers. We work in fun (we design playful experiences for a living!) and fast-paced (it’s a startup) environment. You’ll be working closely with the founders of Secret City Trails and your voice will have an influence and effect on different aspects of our business.

About the role

As Customer Experience & Digital Marketing Trainee, you’ll be working directly with our Brand Manager to maintain the best possible experience across the customer journey. From updating the website and partners’ platforms, to creating engaging content for our channels, to supporting orders and feedback processing – you’ll be an essential player in our day-to-day operations. As you get comfortable with these tasks, you’ll start leading on executing outreach/marketing campaigns and you’ll be trained in using various digital marketing tools. It’s all very hands-on, so you get out what you put in. At the beginning of your traineeship we will work together to develop a development plan tailored specifically to you. There’s so much space and so many ways to grow! And, of course, you get to use our experiences for free + get discounts for friends and family.

Skills, experience and attitude we are looking for:

Copywriting for different platforms in line with brand guidelines
Researching and creating engaging content for blog and social media
Basic image editing
Learning new systems and tools quickly
Ability to stay on top of several projects simultaneously
Great communication skills in English and Portuguese, verbal and written
Attention to detail while maintaining a steady pace of work
Basic research skills and enjoying working with data
Customer service experience is an advantage
Willingness to contribute ideas (beyond your everyday role too!)
Desire to get stuff done asap!
Positive attitude – we’re a small team and supporting each other is essential
Excitement to work remotely and in an unstructured (but organised!) environment
As part of your key regular tasks you will:

Support and execute sales operations
Respond to customer queries and process feedback
Create and schedule content across our social media channels (Facebook & Instagram)
Research and create content for our blog
Use insight tools to identify trends on our website and social media
Support/lead on execution of outreach and marketing campaigns
Support digital business development – we are growing fast!
Student/ Graduate from a Portuguese university (this is a hard requirement due to funding for this position)

Empresa: Secret City Trails
Local: online
Tipo: Full-time;


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Imprimir Imprimir Enviar por email Enviar por email 29 / Julho / 2020  marketing