italian speaker – customer service



Ventask is a fast growing Contact Center Service Provider based in Lisbon, we´re a young team and we proudly work with Clients from the Banking, Insurance, Automotive, Customer’s Associations and Utilities Industries.

We have a young team that delivers a premium service and we are a reference as an Inbound and Outbound Service Provider.

Our Client is a company that operates in 20 countries, selling their products through Premium Retailers and E-Commerce platforms. Our Client products are produced mainly in local countries and their products earned quality awards in several countries.

Responsibilities:

Customer Service Support for the Italian Market;
Ensure an adequate response time while delivering the highest possible service;
Help Clients by phone, chat or social network any of the customer’s questions and concerns regarding the service and deliveries;
Maintain excellent quality and efficiency to achieve company targets
Provide Information regarding shipping and delivery;
Advice our customers on a high level, providing an excellence service and meeting their individual needs.
Be proactive in order to meet customers expectations and deliver an answer in the agreed SLA;
Ensures both individual and team productivity,

Profile

Must have at least 1 year of experience in a customer center environment;
Fluency in Italian (C2 or native);
Fluency in Portuguese (B2 or more);
Good knowledge of English
Demonstrated ability to coach, improve performance and develop individuals;
Must be able to effectively communicate (both verbally and in written form);
Ability to work independently and in a team environment to accomplish a common goal;
Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
Mindset focused on the Customer Experience;

Our Offer

Base Salary + Bonus + Meal allowance
Direct Contract with the Company
Good opportunity to grow and evolve within our organization
Work location: In Parque das Nações, right next to Gare Do Oriente with direct access to all transport and to the Airport

Empresa: Ventask
Local: Parque das Nações-Lisboa
Tipo: Full-time;


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