e-commerce team manager (remote)

We’re an global e-commerce company offering around 100 different products to clients all across the world. We have a total of 3 warehouse locations (US, Slovakia, China) which we use for our operations and have a team of around 30 people located all across the globe.

We are looking for someone with an experience managing local and remote teams, which will be handling the hiring and the supervision of the productivity of these employees.

Your task will be to ensure the efficient providing of support service for our clients. The long-term goal of this is to ensure that the remote support team is working according to company policies.

Your tasks will include:

– Day to day management of support team via Slack
– Compiling and distributing statistical information
– Collect information and prepare catalogues together with sales and marketing teams
– Supervision, hiring and letting go of new support employees
– Preparing training for new employees
– Planning work schedules for callcenter, chats and ticket answering systems
– Work with the sales department to prepare customer information for new sale products
– Work with content management systems (cms)
– Work with our warehouse management systems
– Analyze performance of different shipping providers and instruct warehouses to switch them if needed
– Create support objectives
– Create and document business processes
– Ensure a culture of effiency and accountability is maintained

– Self-directed personality
– At least fluent English & Portuguese
– Completed higher education in a related field (preferable in business management)
– Responsibility and good communication skills
– Good time management skills
– Previous experience with management of remote employees (UpWork, etc…)
– Proven ability to develop support strategies and effectively communicate recommendations to executive management
– Ability to evaluate the priority of work
– Detail-oriented, quality-focused, obsessed with increasing efficiency of processes

Software experience requirements:
– Freshdesk/ZenDesk or any other enterprise ticket desk software
– Google sheet / Excel
– Shop systems such as Woocommerce, Shopify, etc
– Experience with Slack/Skype

Advantages if:

– Mandarin language knowledge
– Experience with Amazon FBA
– Experience with E-commerce / dropshipping businesses

We offer
– A challenging position in a rapidly growing international company
– Improvement and career opportunities
– Competitive salary based on your performance and results
– Christmas salary
– Loyalty bonus after 2 years
– Gym membership
– Please send your CV and motivation letter in English.

The selection proccess will be:
– Send CV/Letter
– We respond to you, setup a Skype interview
– We meet in person in February

Once selected

-1 month training in person in Cascais/Lisbon area
– After month 1, can work remote from anywhere

Empresa: Anónimo
Local: Portugal inteiro
Tipo: Full-time;

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