customer success manager (londres – uk)




what the role involves
We’re looking for a Customer Success Manager to join our growing London team. Please see details below:
As a Customer Success Manager your role will encompass full client management with a diverse client base.
You will be working with the Media teams in delivering projects and campaigns to clients:

Your key tasks will include:
• Managing the Digital Project Management team of 2 direct reports.
• Managing a number of digital marketing projects simultaneously – client budgets north of £20k per month
• Ensuring a smooth relationship and sharp delivery for our clients by:
• Working closely with the media team to ensure they are working on agreed tasks at the right time and for the time allocated – and that we are achieving client success.
• Encouraging strong delivery through teamwork
• Facilitating cross-channel management – ensuring all channels ‘work together’
• Writing and sending performance reports to each client and reporting back on KPI’s
• Arranging and attending client management meetings and calls
• Creating performance review presentations for client meetings
• Monitoring client payments and contracts
• Carrying out research projects requested by clients and consistently adding value
• Identifying opportunities for client campaign and business growth
• Supporting the New Business team in their role by:
• Attending sales meetings
• Creating detailed, bespoke proposals
• Sending out paperwork
• Ensure a smooth onboard of new clients.
• Analyse of the digital project management systems and processes in place, such as client onboarding, client deliverables, etc.

We want you to have
• 2½ + years experience in project or accounts management. Agency experience preferable.
• Experience in managing simultaneously at least 10-15 project or accounts in digital marketing.
• Experience in managing a small team
• Knowledge on online marketing and an understanding of the complexities and processes involved in PPC, Social & SEO.
• Experience in creating project scheduling and time management.
• The ability to grow business through teamwork and collaboration.
• Experience in writing project documentation – scope of works, performance reports, etc.
• A proven track record of proactively identifying business opportunities, managing performance, problem solving and improvement initiatives.
• The ability to quickly differentiate most impactful tasks/projects.
• Excellent oral and written communication skills.
• Strong organisational skills and the ability to multi-task confidently.
• The ability to innovate and challenge processes.
• Strong client relationship building skills.
• Strong commercial awareness.

We want to see
• Outstanding project management skills.
• Someone who is solutions-focused: you welcome seeing challenges not problems.
• Someone who is hungry for personal development, success and to learn new skills.
• An excellent people person & a natural leader.
• The ability to grow into a motivated energetic team.
• A positive and proactive person.
• The ability to work independently and towards your own objectives.
• Passion for the digital industry and is always up to date with the trends, news and technology.
• The ability to communicate a specialist subject clearly to clients at all levels.
• The ability to learn quickly.
• Someone who is willing to have complete ownership and accountability of their own work.
• The ability to work under pressure, with high attention to detail.

We are looking for a fun-loving, quick-learning, mastermind with a passion for making their clients succeed.

what we offer
Climb Online thrive on making a working environment fair and enjoyable. We offer;
• An opportunity to work at a Top UK start-up 100
• Scope for progression and promotion
• A once in a lifetime opportunity to work for Lord Sugar
• Life assurance
• Protected income insurance
• Childcare voucher scheme
• Summer hours
• Friday drinks and early finishes
• Monthly team events
• Office closure during Christmas period
• Great learning opportunities
• An opportunity to directly shape our business

Empresa: Climb Online
Local: Londres – UK
Tipo: Full-time;


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