ecommerce customer assistant

Founded in 2014 by Isabel and José Maria, JAK is a bootstrapped, independent brand, based in Lisbon, Portugal.
Our products are made in Portugal and sold directly to consumers, enabling us to deliver more for a better price.
We value customer experience, service, quality and fairness and we are willing to iterate our processes as many times as necessary to ensure them.


As an E-Commerce Customer Assistant you will be responsible mainly for customer happiness.

– Answer any questions about our products or online orders;
– Help customer chose all things related to their order. It can go from fitting or sizing to details about the delivery. This is done mainly through email and live chat;
– Produce and manage internal communications and other Infos client-related;
– Good level of English (spoken and written) is mandatory.

The job will be done 2 times per week in the store and 3 times per week in the main office, where you would get regular training. Both of them are in Lisbon city center. You will always get 2 days off per week but they will not be fixed on the weekends – it will depend on the monthly schedule.

– The IEFP internship is already approved.
– We are looking at this in the long term. We want to provide you with regular training and more responsibilities as soon as you are ready to embrace them. We need help but we also want to help you grow, since this is the main goal of an internship.
– Perks of the job include free sneakers :)

Empresa: JAK Shoes
Local: Lisbon
Tipo: Estágio – Profissional;

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Imprimir Imprimir Enviar por email Enviar por email 22 / Julho / 2019  estágios, vários