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customer operations specialist

Created in 2015, SMARKIO is an innovative and complete marketing solution. Cloud-based, it combines a marketing automation platform (MAP) with chatbots.

SMARKIO (Sales, Marketing, Integration, and Optimization) is the result of the Impacting Group’s more than 12 years of experience. We’ve had the privilege of sharing this experience and knowledge with both top clients and leading firms in their fields of business, helping them to define their future.

SMARKIO helps its clients know and understand their customers, new and existing, by targeting them in a personalized way before, during, and after the sale. With a technology developed to adapt to different contexts and needs, the planned and smart automation increases the productivity of the sales channels and generates a higher return of marketing investment – online and offline.

What will you be doing?
Help clients implement projects on SMARKIO platform;
Provide training and hands-on support on post-implementation;
Ensure that the highest service delivery is achieved, by meeting Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s);
Manage support requests, prioritizing where necessary;
Retain ownership of problems until resolved;
Help clients to use SMARKIO according to guidelines and best practices;
Execute some queries (using SQL) to help clients reach their goals or filter out some problems;
Test new functionalities of Smarkio and suggest improvements;
Contribute to our documentation.

What are we looking for?
Passion for technology;
Some skills in Web Development (HTML, CSS, Javascript, SQL);
Some knowledge about Linux and bash;
Experience in client-facing roles (consulting, operations, support, other);
Passion for ensuring a great customer experience;
Bachelor’s degree is preferred but we will consider relevant professional experience;

What we also value?
Experience with frontend development;
Experience or/and willingness to learn more about cloud technologies;
Knowledgeable about digital marketing concepts and how they are connected;

What do we offer?
The opportunity to integrate a 12-years-old Group that is constantly growing in the digital business and technology market;
Multicultural experience: we have business in dozens of countries, and we expect to create relations and experiences in many more;
A young, informal and relaxed work environment with talented colleagues;
Access to Group benefits and partnerships such as health insurance, performance rewards and fully equipped kitchen;
Being part of a community at the technological center of UPTEC where dozens of tech startups operate;
A lot of knowledge to share.

Empresa: SMARKIO, SA
Local: Porto
Tipo: Full-time;

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