lifestyle manager



Quintessentially is a global leading luxury lifestyle group, supported by 60 offices around the world, that truly understands and connects with the global HNW community to deliver an exceptional and discerning service for our members, combined with connecting the most prestigious brands to this hard-to-reach consumer.

Quintessentially Portugal is currently looking for a full time LIFESTYLE MANAGER, who will be required to provide a high-end service to all clients.

DUTIES & RESPONSIBILITIES:

• Ensure that the highest level of client experience is delivered
• Embody companies values (full-time ambassador)
• Promote luxurious experiences and long-lasting memories
• Promote up-selling
• Lifestyle and Business-related requests to be fulfilled
• Assist with access to sold out tickets and live entertainment bookings
• Provide restaurant recommendations and secure dining bookings
• Travel arrangements: flights, hotels and activities
• Provide gifting assistance and local shopping
• Upload information to database CRM system
• Update data and requests on CRM system
• Assist with content management
• Dealing with difficult situations and complaints

SKILLS REQUIRED:
• Hospitality / services background
• Excellent written and oral communication
• Fluent in English
• Polite and professional conduct, excellent interpersonal skills
• A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems
• Passionate about providing excellent customer service at all times
• Mature approach, dedicated, and committed with a strong drive
• Independent
• The ability to manage time exceptionally, excellent organizational skills

Empresa: Quintessentially
Local: Lisboa
Tipo: Full-time;


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