community support representative



Elevus is recruiting a Community Support Representative with native/fluent level of the French language.
Our client is multinational tech company that provides services through a mobile app.
Our client has a new Center of Excellence in the center of Lisbon.

Responsibilities
– Provide outstanding support to the Belgian, Swiss, French and Canadian market through multiple support platforms (email, chat, and phone);
– Enthusiastic attitude towards internal and external queries;
– Solving problems and unsatisfactory experiences;
– Addressing and escalating issues when necessary;
– Ensure client satisfaction and preference for the service.

Qualifications
– EU citizenship or valid residence visa/work permit;
– Native or fluent (level C2) in French;
– Good knowledge (Level B1) in English;
– Excellent organizational skills;
– Calm under pressure;
– Problem-solving skills;
– Computer proficiency (typing, quickly navigating between tools);
– Flexibility and motivation.

Offer
– Direct contract with our client;
– Appealing salary;
– Food and transport allowance;
– Health and Life Insurance after 6 months;
– Snacks in the office;
– Excellent work conditions with an amazing operations team;
– Career opportunity in one of the most innovative companies in the world;
– Integration into a multinational company with a center of excellence in Lisbon.

Job Type: Full-time

Empresa: Elevus
Local: Lisboa Portugal
Tipo: Full-time;

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